Shipping and Delivery

Thank you for choosing Defog Digital for your service-based needs. As we primarily offer digital services such as website development, SEO, Facebook and Google Ads, and website design, please note that shipping and delivery terms apply differently compared to physical products. This page outlines our policies regarding the delivery of our services.

1. Service Delivery Process:

a. Initiation: Upon confirmation of your order and receipt of payment, we will initiate the service delivery process as per the agreed-upon timeline and specifications outlined in the service agreement or project proposal.

b. Communication: Throughout the service delivery process, we will maintain open communication with you to provide updates, gather feedback, and address any questions or concerns you may have.

2. Service Completion:

a. Timelines: The timeline for service completion will vary depending on the nature and scope of the project. We will strive to complete the service within the agreed-upon timeframe or as mutually agreed upon with the client.

b. Deliverables: Upon completion of the service, we will deliver the agreed-upon deliverables to you via the specified method, which may include email, file transfer, or through our secure client portal.

3. Digital Delivery:

a. Electronic Format: Since our services are primarily digital in nature, all deliverables will be provided to you electronically in a suitable format, such as PDF, Word document, image files, or through access to online platforms.

b. Accessibility: We will provide you with instructions on how to access and utilize the deliverables, as well as any necessary login credentials or access codes.

4. Client Collaboration:

a. Feedback: We value your input and feedback throughout the service delivery process. Please review the deliverables promptly and provide any feedback or revisions within the designated timeframe to ensure timely completion of the project.

b. Revisions: Depending on the terms of the service agreement, we may offer a certain number of revisions or edits to the deliverables to ensure they meet your satisfaction.

5. No Physical Shipping:

Please note that since our services are intangible and delivered electronically, there is no physical shipping involved. You will not receive any physical products or shipments as part of our service delivery process.

6. Contact Us:

If you have any questions or concerns regarding the shipping and delivery of our services, please don’t hesitate to contact us at info@defogdigital.com or +919263638616. Our customer service team is here to assist you.

By engaging with our services, you acknowledge that you have read, understood, and agree to abide by the shipping and delivery terms outlined herein.